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I spoke to Matthew over the phone who was incredibly helpful with helping me understand my case and the position I was in. He was extremely knowledgeable even having good knowledge of the defendant's representation and their reputation as well as the contacts within the Tribunal. He helped me feel very confident and much more relaxed about my whole situation as well giving me lots of in depth and helpful advice about the situation in general. Would 100% recommend.
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I was referred to Justice for tenants by a deposit scheme that realized my deposit was not secured under theyre name. When I called justice for tenants they let me know my rights and ensured 7 days maximum wait for investigation and then they will contact me for the next steps. I have waited two months and two weeks now, no response. When I ring them, the line thrills every time and they send me to voicemail every time. When I used a different number to contact them they answered, I assume they have a record of numbers that have been used to call them with this issue, in order to possibly avoid you and just send you to voicemails. I saw another review here with the same issue as me, and thought that the chances of that happening to me is little to slim because all the other reviews seemed happy. They stopped responding to my emails now, and I didn’t seek the “justice” that they promised. At this rate I assumed they have given up on me. Now I have double disappointment, losing my deposit with the hope this company might get it back for me, and they failed to do so. If anyone is looking to get they’re deposit back you’re better off paying lawyers where you can meet them and see they’re credentials. If I took this route I would have gotten my deposit back long ago. This service was a waste of time and personally would not recommend it to anyone else especially with my time consumed, and draining experience from the services I did not receive.
Contacted JFT two months ago and firstly they were very keen to help when I spoke to a male. I filled in all the paper work, collected all the evidence which gave me a lot of stress as also dealing with very dodgy landlord who was harassing and also did not have HMO licence. Daniele started to deal with my case and made my case impossible and made many difficulties. Now she is not responding to my emails having obtained all documentation needed for success of the case. They are not picking up the phone or returning my calls either and I might have been mislead or duped. I am smelling a rat and don’t trust them as it has been almost four weeks since I tried to receive a follow up. Be careful! I have to write an official complaint and this has given me an additional trauma and stress since entrusting help to them.
I had Amir help me on my case and he was absolutely brilliant, very knowledgable and eager to help. Really made everything about my case so clear, drew my attention to laws I didn't even know existed and made submitting my dispute to the dispute resolution service a breeze. Thanks Amir!
I had issues with my landlord, causing me extra stress during the pandemic that I didn't need. JFT were there for me and provided me with clear, direct advice on how to deal with the problems I faced. Many of the rights we have as tenants we are just unaware of, and landlords and agencies abuse this. I ended up being entitled to a full years rent being repaid to me and bringing a Rent Repayment Order. I would recommend JFT to ANYone who is going through a difficult time with their landlord or agency. They do exactly what their name suggests. If only there were more organisations like them then the UK would be a better place to rent.
Deli
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