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Dr. Charles Drew Red Cross Blood and Platelet Donation Center

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Washington, United States

redcrossblood.org
Blood donation center· Blood bank· Blood testing service· Non-profit organization· Volunteer organization

Dr. Charles Drew Red Cross Blood and Platelet Donation Center Reviews | Rating 2.5 out of 5 stars (5 reviews)

Dr. Charles Drew Red Cross Blood and Platelet Donation Center is located in Washington, United States on 1730 E St NW. Dr. Charles Drew Red Cross Blood and Platelet Donation Center is rated 2.5 out of 5 in the category blood donation center in United States.

Address

1730 E St NW

Phone

+18007332767

Open hours

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B

Bre Begley

Waited 45 minutes (past my appointment time) to think they were ready to start taking my blood to realize that they were moving me into a second waiting room. Well after an hour, I was still waiting. Upon asking, they said it would be 30 minutes more. I started to complain and then the staff promptly came to grab me. I wonder how long it would have been had I not spoken up. Not once did anyone mention or apologize about the long wait. Upon getting setup, the staff person took my pulse and said it was too low to donate. After being there 1.5 hours, I was mad because these simple vital checks could be done as soon as you arrive. I was stunned to have waited that long to be told to go home. This should not be possible. This was a waste of my time. I was excited to be donating blood as I had hear of the shortage. I walked away from the experience so disappointed. It makes me sad that others have the same experience.

S

Shaw John

First-ever donating and get to meet some of the Horrible staff here. I can’t believe the Red Cross has this kind of staff working in a place where people come and donate blood for free. Not only I waited 2 hours but the lady who was assisting me was speaking to me like I did something wrong. I canceled two meetings as this appointment took longer and still don’t mind, but the level of unprofessional behavior is unbearable. I hated when one of the staff yelled at their intern or young volunteer in front of us waiting. Red Cross Management - please train them to understand the value of what’s like to treat a donor. We don’t work for you or do business with you. We come to you to DONATE.

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Matthew Stauder

I have been to this location four times now, and the first three times were pretty good. However, this last time (my first since COVID-19 began) was quite different. Like many of the reviews here, the process is moving very slowly. I arrived at around 12:35 for a 12:30 appointment, had my temperature checked at around 12:55 (after someone else waiting in the lobby went in and got a staff member), and got in the chair for my platelet donation at about 2:00, but didn't actually begin my donation until 2:30. I'm hoping that once the pandemic is over and people can walk straight in that things will pick up again. In terms of the platelet donation itself, I have been to another Red Cross location that puts the second needle in your non-squeezing wrist, which gives you some mobility in your arm. Here, they do both needles in the arm, either one or both.

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Bluest Marble

First, know that I really enjoy being a donor. I am a power red donor and glad that I am able to help people in this way. However, when I arrived, this facility was WAY behind. Several donors were in the lobby and had been waiting for an hour even though our appointments are always scheduled. No one came out to give us a status or to communicate in any way. Donors started to leave. While many said they would reschedule, know that this facility is ALWAYS like this. And once you do get in, the phlebotomists are pretty rude. I doubt anyone from the facility reads these. But if you do, know that you're losing donors. I'll give it 15 more minutes, then I'm leaving. If somehow they come out and call for me in that time, I'll update this review. If you don't see an update, know that I left, too.

M

MotownAfrica

This place is badly managed and bad staff attitudes. I waited over hour for appointment and was told essentially to get over it. They wouldn't tell me how long I would have to wait even thought I had an appointment. I got up and left. The staff is rude and non-customer focused. I'm going to the center in Rockville now. Staff make you feel that you are needed and appreciated.

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